Refund policy

All Sales Are Final
All purchases made at Ascend Pickleball are final sale. We do not accept returns or offer refunds under any circumstances, except where required by applicable consumer protection laws.

Please ensure you have reviewed the product specifications, descriptions, and sizing information carefully before completing your purchase. If you have any questions prior to buying, contact us at enquiry@ascendpickleball.com — we're happy to help you make the right choice.

Defective or Incorrect Items
If you receive an item that is defective, damaged upon arrival, or incorrect, please contact us at [your email] within 7 days of delivery with your order number and photos of the issue. We will assess the situation and offer a resolution at our discretion.

Warranty Claims
Paddles are covered under our 12-month warranty against manufacturing defects. Warranty claims are handled separately and do not constitute a return or refund. Please visit our Warranty page for details on how to make a claim.

Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash.